01What we collect
We collect the information you provide when you enquire, book an inspection or use an interactive tool on this website. That typically includes your name, phone number, email address, the property address or suburb, property details relevant to the inspection, and any notes you provide.
02Why we collect it
- To respond to your enquiry and quote for an inspection.
- To schedule, carry out and report on an inspection.
- To contact you about the inspection, the report and any follow-up recommendations.
- To keep business records required for accounting and insurance purposes.
- To improve this website and understand which pages and tools are useful.
03Storage and security
Enquiry and inspection records are stored in our business systems, with access limited to people who need it to respond to you or deliver the service. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
04Disclosure
We do not sell personal information. We may disclose it to service providers who help us operate the business (for example, hosting, email and scheduling providers), or where required by law. Where an enquiry is about pest treatment rather than an inspection, we may share it with Accurate Pest Control, the pest management arm of the same business, so the works can be arranged, and we tell you when we do.
05Website analytics
This website may use analytics services to record aggregated information about visits and interactions, such as page views and button clicks. Analytics events are recorded without names, phone numbers or email addresses attached.
06Access and correction
You can ask to access the personal information we hold about you, or ask us to correct it. Contact us on 0412 686 581 or at buildingreport@bigpond.com.
07Complaints
If you believe we have mishandled your personal information, contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Questions about this document? Contact Accurate Building Inspections on 0412 686 581 or buildingreport@bigpond.com.